How It Works

Your number. Your business name. An AI that answers when you can't.

No new phone number. No app for your customers. You pick when AI picks up — we handle the rest.

Try it freeHear it in action

Live in 48 hours · 30-day service guarantee

// The flow

Three steps, every call

01

Choose when AI answers

After 4 rings, after-hours, overflow, or always-on. Your existing number stays the same.

02

AI handles the call

Answers with your business name, asks trade-specific questions, checks urgency, captures details.

03

Review the captured enquiry

You get the summary, transcript, recording, urgency, and requested next step.

// Setup modes

Pick how AI fits your day

Most clients start in one mode and grow into another as they see what AI handles well.

After 4 rings

You answer first. AI catches the rest.

If your line rings 4 times without being picked up, the call rolls to ScaleLabs. Good for sole traders and small crews who answer when they can, but lose the rest.

After-hours

Calls outside your working hours.

AI answers every call placed outside the hours you set — evenings, weekends, bank holidays. Your customers get a real conversation instead of voicemail.

Overflow

When you're already on the line.

Second incoming call while you're on the first? AI handles it. No more "I'll call them back later" — which usually means losing the job to the next plumber in Google.

Always-on

Every call. Every time.

AI is the front desk. You only get involved when a customer needs you on the line. Best for teams who want every call qualified before it hits a person.

// What the customer hears

A normal conversation

  • 1
    Phone rings the same number as always
    They dialled the number on your van or your Google profile. Nothing on their end changes.
  • 2
    Friendly voice answers with your business name
    "Hi, you've reached [Your Business] — how can I help?" Natural conversation, not a robot tree.
  • 3
    Asks trade-specific questions
    Postcode, type of job, urgency, access. Built around plumbing/electrical/heating/roofing flows, not generic.
  • 4
    Captures the next step
    Records whether the caller wants a quote, callback, or appointment request, without promising a slot you have not approved.
  • 5
    Closes the call clearly
    Explains that the business has the details and will confirm the next step. The receptionist does not invent prices or arrival times.
// What you receive

Total visibility, no friction

  • Call summary
    See the caller, job type, urgency, and what they asked for.
  • Transcript and recording
    Review the conversation, check the details, and tell us what should change.
  • Call and lead history
    Lite keeps handled calls visible in the portal. Starter adds an organised lead inbox and lead statuses.
  • Booking requests on Starter
    The receptionist captures the requested time or next step for you to confirm. Direct calendar booking is planned for Growth.
Live in 48 hours

Onboarding, end-to-end

Day 0
Sign up
You complete a short questionnaire — business hours, services, prices, FAQs, areas you cover, what to escalate.
Day 1
We build your receptionist
We configure the approved greeting, qualification questions, FAQs, urgency rules, and call-handling instructions.
Day 2
You point your forwarding
A 30-second setting on your phone provider. We send instructions for EE, Vodafone, O2, BT, Sky, Three.
Day 2
Live
AI starts answering the calls you choose, in the mode you choose. We tune it with you over the first 2 weeks.

Common questions

Your existing number stays the same. You choose when ScaleLabs answers: after 4 rings, after hours, overflow only, or always-on. The AI receptionist answers with your business name, asks trade-specific questions, checks urgency, and captures the details. You can review the summary, transcript, and recording in the portal. Starter also organises qualified enquiries and booking requests for you to confirm.
It is an AI receptionist. Missed-call recovery is one way to use it. You can also use it after hours, after 4 rings, as overflow cover, or as your always-on front desk.
No. We set up call forwarding behind your existing number. Your customers keep calling the same number from your van, website, Google profile, or Checkatrade page. You choose whether AI answers missed calls, after-hours calls, overflow calls, or every call.
Most qualified businesses can go live within 48 hours after onboarding is complete. You answer a short questionnaire, approve the call rules, and point call forwarding at the number we provide. We configure and test the receptionist before live calls are routed.

Ready to stop missing calls?

We set up your AI receptionist, point your number, and you're live in 48 hours.

Try it free — 2 test minutes

30-day service guarantee. Monthly cancellation takes effect at the end of the current paid period.