FAQ

Questions, answered.

The things trade business owners actually ask before signing up.

Your existing number stays the same. You choose when ScaleLabs answers: after 4 rings, after hours, overflow only, or always-on. The AI receptionist answers with your business name, asks trade-specific questions, checks urgency, and captures the details. You can review the summary, transcript, and recording in the portal. Starter also organises qualified enquiries and booking requests for you to confirm.
It is an AI receptionist. Missed-call recovery is one way to use it. You can also use it after hours, after 4 rings, as overflow cover, or as your always-on front desk.
No. We set up call forwarding behind your existing number. Your customers keep calling the same number from your van, website, Google profile, or Checkatrade page. You choose whether AI answers missed calls, after-hours calls, overflow calls, or every call.
We configure the receptionist around your approved services, FAQs, qualification questions, and call-handling rules. You can review call summaries, transcripts, and recordings in the portal, then tell us what should change. We tune it with you during launch.
Most qualified businesses can go live within 48 hours after onboarding is complete. You answer a short questionnaire, approve the call rules, and point call forwarding at the number we provide. We configure and test the receptionist before live calls are routed.
Yes — free, no card. Create an account, tell it about your business, and you get 2 free AI test minutes: talk to your receptionist right in the browser and play the customer. Once you subscribe, every plan carries our 30-day service guarantee — if the AI doesn't answer, qualify, and route calls as agreed in your first 30 days live, we fix it or refund your first month's subscription.
Yes. Lite has a £99 one-time onboarding fee and Starter has a £149 one-time onboarding fee, charged upfront. Growth is coming soon at £249/month plus £249 onboarding. Custom onboarding is quoted after scoping. Annual Lite and Starter include onboarding and cost the equivalent of 11 monthly payments.
The AI receptionist answers after-hours calls, asks what the customer needs, checks urgency, and captures the job details. You can review the call in the portal and follow up using the information collected.
Not at all. We handle the configuration and give you a simple portal for calls and captured enquiries. We also guide you through forwarding your existing number and testing the live call flow.
Billing is handled through Stripe. Monthly subscriptions can be cancelled in the billing portal and end after the current paid monthly period. Annual subscriptions end after the current paid annual term. Cancelling stops renewal; it does not refund onboarding or time already paid for.
You receive usage alerts before reaching your plan allowance. We agree a plan or usage change with you before additional usage is enabled, so a higher bill is not applied without warning.

Ready to never miss a call again?

Answer the calls you would otherwise miss and get the job details organised in one place.

Try it free — 2 test minutes

No card needed. Configure it yourself, hear it answer, pay only to go live.

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