AI
Thanks for calling ABC Heating. Are you calling about an urgent issue or a planned job?
Caller
Urgent - my boiler's gone off and my mum's 82, the house is freezing.
AI
I can help. First, is there any smell of gas or carbon monoxide alarm sounding?
Caller
No, it just won't turn on.
AI
Understood. I will flag this as urgent because of your mum. Can I take your postcode and the best mobile number for the engineer to call?
Caller
It's SW12 8BT. Mobile is the one I'm calling from.
AI
Got it. The engineer will call back with the earliest slot and confirm any callout fee before attending. You will get a text summary now.