You cannot answer the phone from inside a consumer unit
ScaleLabs is the AI receptionist for UK electricians. It picks up every call you cannot, finds out whether it is a fault, an installation or an EICR, captures the property details, and sends the lead to your phone while the caller is still warm.
Free signup · 2 test minutes to try the AI · no card needed
Does this sound familiar?
Half your day is spent somewhere you genuinely cannot take a call: fault-finding with the power off, wiring a board, up in a loft with both hands full. The phone rings anyway. Homeowners with a tripping circuit, landlords needing an EICR by Friday, a builder who needs a first fix priced this week.
Industry research on missed calls says it plainly: around 85% of callers whose call goes unanswered never call back. They ring the next number on the list instead.
For electricians that is brutal, because so many enquiries are time-boxed. The landlord has a deadline. The homeowner with half the house off supply is ringing down a list. Whoever answers first usually gets the job.
ScaleLabs answers first, every time. It sounds natural, uses your business name, asks the right questions for electrical work, and flags anything dangerous or urgent straight to you.
When customers call, ScaleLabs can…
Fault calls
Asks what has tripped, what stopped working and when, so you can triage before you ring back.
EICR and certification
Captures property size, tenancy deadlines and access details for landlord and letting agent work.
Quote requests
Rewires, EV chargers, extra sockets, lighting: each captured with the details you need to price.
Urgent escalation
Burning smells, exposed wiring or total loss of supply get flagged to you immediately.
Builder and trade calls
Takes first and second fix enquiries from other trades with site details and timescales.
Owner notifications
Every lead arrives as a text and in your dashboard with a summary of the call.
What callers actually hear
Here is how a typical fault call plays out. This is an illustration of a real call flow, not a recording of a customer.
A week of calls, none of them missed
Imagine a sole-trader electrician in Leeds. In a normal week around eighteen calls come in, and two thirds arrive while the phone is unanswerable. With ScaleLabs on overflow, the tripping-circuit calls come back with the fault half-diagnosed, the landlord EICR requests arrive with deadlines and door counts captured, and the one call about a burning smell at a fuse board is flagged within seconds. The electrician rings that caller back from the van before the next junction.
Plans from £79/mo
Starter at £149/mo is our main plan for small trade teams. Every plan includes managed setup and our 30-day service guarantee.
Questions electricians ask us
Is ScaleLabs a good AI receptionist for electricians?+
Yes. It is built for UK trades and configured for electrical work specifically: faults, installations, EICRs, EV chargers and trade-to-trade enquiries all get the right questions asked.
Can it handle urgent electrical calls?+
Yes. You define what is urgent, for example burning smells, exposed conductors or a full loss of supply. Those calls are escalated to you immediately, and the caller is given sensible safety guidance, like leaving a tripped breaker down.
Will it know what to ask about electrical jobs?+
Yes. A tripping RCD gets different questions from an EV charger quote. Your job types and questions are set up with you and you approve them before the first live call.
Do I need a new phone number?+
No. You keep your number and simply forward calls when you are busy, after a few rings, or out of hours. You choose the mode.
Can it give out my pricing?+
Only what you allow. Many electricians share a standard call-out or EICR price and keep everything else for the callback. You set the rules.
What if an existing customer rings about a job?+
It recognises the difference between a new enquiry and a customer chasing an existing job, and routes the message accordingly, so nothing gets mixed up.
Does it answer after hours and at weekends?+
Yes, around the clock. Evening and weekend enquiries get answered properly instead of hitting voicemail, which is exactly when homeowners do their ringing round.
Stop losing electrician jobs to missed calls
Sign up free, hear the AI answer a call with your own business details, and go live with managed setup and a 30-day service guarantee.