Boiler down in January? They are already ringing the next engineer
ScaleLabs is the AI receptionist for UK heating and gas engineers. It answers the calls you cannot get to, captures the boiler make, fault and postcode, recognises a vulnerable household with no heat, and gets the lead to you before the caller tries anyone else.
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Does this sound familiar?
Winter is your busiest time on the tools and the busiest time on the phone, which is exactly the problem. You are mid-service with your gauges connected and the phone goes three times. Every one of those could be a breakdown, a landlord gas safety certificate, or a full boiler swap worth thousands.
Industry research on missed calls says it plainly: around 85% of callers whose call goes unanswered never call back. They ring the next number on the list instead.
Heating customers are the least patient callers in the trades. A family with no heating and a newborn in the house is not leaving a voicemail. They are working down a search results page, and the first business that answers wins.
ScaleLabs makes you that business. It answers instantly, asks heating questions that make sense, spots the genuinely urgent cases, and sends you a clean lead you can price from the van.
When customers call, ScaleLabs can…
Boiler breakdowns
Captures the make, the fault code on the display, and whether there is any heat or hot water at all.
No-heat emergencies
Flags vulnerable households, like elderly residents or young children with no heating, straight to you.
Landlord gas safety certificates
Takes CP12 requests with property counts, tenant access details and deadlines.
Boiler quotes
Captures current boiler, property size and hot water needs so replacement quotes start warm.
Service bookings
Takes annual service booking requests against your availability rules.
Owner notifications
Every lead arrives as a text and in your dashboard with a summary of the call.
What callers actually hear
Here is how a winter breakdown call plays out. This is an illustration of a real call flow, not a recording of a customer.
A cold snap, handled
Think about the first cold week of December. A two-engineer heating firm takes thirty-one calls in five days, more than half while both engineers are on jobs. ScaleLabs answers them all: breakdown calls arrive with the boiler make and fault code already captured, two no-heat calls with vulnerable residents get flagged as priorities, three landlords book gas safety visits, and one caller asking about a new boiler leaves a complete quote request. The engineers just work through a tidy list.
Plans from £79/mo
Starter at £149/mo is our main plan for small trade teams. Every plan includes managed setup and our 30-day service guarantee.
Questions heating engineers ask us
Is ScaleLabs a good AI receptionist for heating engineers?+
Yes. It is built for UK trades and set up specifically for heating work: breakdowns, servicing, landlord certificates and boiler replacements each get the right questions.
Can it handle emergency no-heat calls?+
Yes. You define your emergency rules, and calls like a no-heat household with vulnerable residents are escalated to you immediately rather than sitting in a message queue.
Will it know what to ask about heating jobs?+
Yes. It asks for the boiler make and fault code on breakdowns, property details on quotes, and deadlines on landlord certificates. You approve every rule before it goes live.
Do I need a new phone number?+
No. You keep your existing number and forward calls when busy, out of hours, or always, whichever suits how you work.
Can it give out my pricing?+
Only what you choose. Many engineers publish a service price and keep breakdown and installation pricing for the callback. You set what is shared.
What if a customer rings about an existing job?+
It takes a clear message tied to the existing job and keeps it separate from new enquiries, so follow-ups do not get lost in your lead list.
Does it answer after hours and at weekends?+
Yes, 24/7. Boilers do not break down politely between nine and five, and the evening calls are the ones your competitors are missing.
Stop losing heating engineer jobs to missed calls
Sign up free, hear the AI answer a call with your own business details, and go live with managed setup and a 30-day service guarantee.