When a pipe bursts, nobody leaves a voicemail
ScaleLabs is the AI receptionist for UK plumbers. It answers every call you cannot get to, asks the right questions about the job, captures the address and urgency, and sends you the details by text before the caller has rung anyone else.
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Does this sound familiar?
You are elbow-deep in a hot water cylinder and the phone goes. You cannot answer it. By the time you are back in the van there is a missed call, no voicemail, and no way of knowing whether that was a £90 tap washer or a £3,000 bathroom refit.
Plumbing is one of the worst trades for missed calls because the work itself keeps both hands busy. Emergency callers are the least patient of all. Someone watching water come through the ceiling does not wait for a callback.
Industry research on missed calls says it plainly: around 85% of callers whose call goes unanswered never call back. They ring the next number on the list instead.
ScaleLabs exists so that never happens to your business. Every call gets answered in seconds, in a natural voice, with your business name. The job details land in your pocket, and genuine emergencies get flagged to you straight away.
When customers call, ScaleLabs can…
Emergency call-outs
Asks what is leaking, where, and whether the water can be isolated, then flags it to you immediately.
Quote requests
Captures the job, property type and postcode so you can price it properly when you call back.
After-hours and weekends
Answers at 11pm on a Sunday exactly as politely as 9am on a Tuesday.
Booking requests
Takes booking requests against your availability rules and sends you the details to confirm.
Existing job queries
Recognises when a caller is chasing a current job and takes a clear message instead of treating them like a new lead.
Owner notifications
Every lead arrives as a text and in your ScaleLabs dashboard with a summary of the call.
What callers actually hear
Here is how a typical out-of-hours emergency plays out. This is an illustration of a real call flow, not a recording of a customer.
A Tuesday with ScaleLabs on the phones
Picture a two-van plumbing firm in south London. Between 8am and 6pm the phone rings fourteen times. Nine calls come in while both plumbers are on jobs. ScaleLabs answers all nine: two are quote requests with full details captured, one is a genuine emergency flagged to the owner in under a minute, three are customers chasing existing jobs, and three are cold sales calls that get politely ended. Nothing is lost, and nobody stopped work to answer the phone.
Plans from £79/mo
Starter at £149/mo is our main plan for small trade teams. Every plan includes managed setup and our 30-day service guarantee.
Questions plumbers ask us
Is ScaleLabs a good AI receptionist for plumbers?+
Yes. ScaleLabs is built for UK trades, and plumbing is one of the trades it handles best. It is set up with your services, coverage area, hours and pricing rules, so it asks callers the questions a plumber would actually ask: what is the problem, where is the property, and how urgent is it.
Can it handle emergency plumbing calls?+
Yes. You define what counts as an emergency, for example uncontrolled leaks or no water. ScaleLabs recognises those calls, gives the caller sensible holding advice such as turning off the stopcock, and escalates to you straight away rather than just taking a message.
Will it know what to ask about plumbing jobs?+
Yes. During setup we load your job types, so a leak gets asked different questions from a bathroom installation. You review and approve the call rules before it ever answers a live call.
Do I need a new phone number?+
No. You keep your existing number. Calls are forwarded to ScaleLabs only when you cannot answer, after a few rings, out of hours, or whenever you choose.
Can it give out my pricing?+
Only if you want it to. Most plumbers set call-out fees to be shared on request and keep job pricing for the callback. You control exactly what is quoted and what is not.
What if a customer calls about an existing job?+
ScaleLabs recognises that it is not a new enquiry, takes a clear message about which job and what they need, and sends it to you separately from new leads, so your pipeline stays clean.
Does it answer after hours and at weekends?+
Yes, 24 hours a day, every day. After-hours calls are where plumbers lose the most work, and where ScaleLabs pays for itself fastest.
Stop losing plumber jobs to missed calls
Sign up free, hear the AI answer a call with your own business details, and go live with managed setup and a 30-day service guarantee.