You are up scaffolding. The phone is in the van
ScaleLabs is the AI receptionist for UK builders. It answers the calls you cannot take, finds out whether it is an extension, a renovation or a repair, captures the site details and timescales, and sends you a lead you can actually price.
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Does this sound familiar?
Building work and phone calls do not mix. You are on the roof, mixing, or halfway through a conversation with a client, and the mobile buzzes in the van. For a builder, a single missed call can be a £40,000 extension that quietly goes to another firm.
Industry research on missed calls says it plainly: around 85% of callers whose call goes unanswered never call back. They ring the next number on the list instead.
Homeowners planning big projects usually ring two or three builders. There is no drama when you miss the call, no voicemail, no second attempt. You simply never know the enquiry existed.
ScaleLabs answers with your business name, asks about the project like someone who understands building work, and captures what you need to qualify the job: scope, property, timescale, and how ready they are to start.
When customers call, ScaleLabs can…
Project enquiries
Extensions, lofts, renovations: captures scope, property type and hoped-for start date.
Qualification questions
Asks whether plans and drawings exist, so you know how serious the enquiry is before ringing back.
Site visit requests
Takes requests for quotes and site visits against your availability rules.
Repairs and small works
Captures smaller jobs cleanly so you can decide what fits between projects.
Supplier and trade calls
Takes messages from merchants, subbies and site contacts without mixing them into your leads.
Owner notifications
Every lead arrives as a text and in your dashboard with a summary of the call.
What callers actually hear
Here is how a project enquiry plays out. This is an illustration of a real call flow, not a recording of a customer.
The enquiry that did not get away
Picture a small building firm mid-way through a loft conversion. At 2pm a homeowner rings about an extension, planning already granted. Normally that call hits voicemail and the homeowner tries the next firm on their list. Instead ScaleLabs answers, learns the drawings are done, captures the postcode and the spring start date, and the owner rings back at 4:30 from the van with the site visit booked for Saturday morning.
Plans from £79/mo
Starter at £149/mo is our main plan for small trade teams. Every plan includes managed setup and our 30-day service guarantee.
Questions builders ask us
Is ScaleLabs a good AI receptionist for builders?+
Yes. It is built for UK trades and understands building enquiries: it asks about scope, drawings, planning and timescales, which is exactly what you need to qualify a project lead.
Can it tell serious enquiries from tyre-kickers?+
It captures the signals you need to judge that yourself: whether plans exist, whether planning permission is granted, the timescale, and the type of property. A lead with all of that answered is worth a callback.
Will it know what to ask about building jobs?+
Yes. An extension enquiry gets different questions from a repair call. Your job types and questions are set up with you and approved before launch.
Do I need a new phone number?+
No. Keep your number and forward calls when you are on the tools, after a few rings, or out of hours.
Can it give out my pricing?+
Building work is quoted, not priced on the phone, and ScaleLabs respects that. It sets expectations politely and gets the details you need to quote properly.
What if a current client rings about their project?+
It recognises existing clients and takes a project message rather than treating them as a new lead, so your enquiry list stays clean.
Does it answer after hours and at weekends?+
Yes. Homeowners research builders in the evening and at weekends, and an answered call at 8pm often becomes Saturday's site visit.
Stop losing builder jobs to missed calls
Sign up free, hear the AI answer a call with your own business details, and go live with managed setup and a 30-day service guarantee.