Someone locked out does not ring twice
ScaleLabs is the AI receptionist for UK locksmiths. It answers instantly, finds out where the caller is and what has happened, shares your call-out terms if you want it to, and gets the job to your phone while the caller is still standing at their door.
Free signup · 2 test minutes to try the AI · no card needed
Does this sound familiar?
Locksmith work is the purest first-to-answer trade there is. Someone stood outside their own front door at 11pm is not leaving voicemails and not waiting for callbacks. They ring, and if you do not answer within a few rings, they are on to the next result.
Industry research on missed calls says it plainly: around 85% of callers whose call goes unanswered never call back. They ring the next number on the list instead.
For locksmiths the real number is worse, because lockouts are pure urgency. You can be twenty minutes from the caller and still lose the job to a slower competitor who simply picked up.
ScaleLabs picks up on the second ring, every time, including while you are drilling a cylinder on another job. It captures where they are, checks it is a job you take, and flags it to you immediately.
When customers call, ScaleLabs can…
Lockouts
Captures exactly where the caller is, what kind of lock or door, and confirms someone is on the way once you accept.
Urgent escalation
Every live lockout is flagged to your phone the moment the call ends, or sooner.
Call-out terms
Shares your call-out fee and terms on request, so callers who accept your price are the ones you drive to.
Security work
Lock changes after break-ins, upgrades and uPVC mechanism repairs captured with the details you need.
Vulnerable callers
Handles a stressed caller at midnight with the same calm politeness as a quote request at midday.
Owner notifications
Every job arrives as a text and in your dashboard with a summary of the call.
What callers actually hear
Here is how a late-night lockout plays out. This is an illustration of a real call flow, not a recording of a customer.
Two jobs at once, neither lost
Picture a locksmith halfway through a lock change when a lockout call comes in from the other side of town. Before ScaleLabs, that second call went to voicemail and the job went to a competitor. Now the call is answered instantly, the caller accepts the call-out fee, and the locksmith gets the flag, finishes up, and rings back with a 40-minute arrival time. Two paying jobs in an evening instead of one.
Plans from £79/mo
Starter at £149/mo is our main plan for small trade teams. Every plan includes managed setup and our 30-day service guarantee.
Questions locksmiths ask us
Is ScaleLabs a good AI receptionist for locksmiths?+
Yes. Locksmith work is won by whoever answers first, and ScaleLabs answers every call within seconds, day and night, including when you are already on a job.
Can it handle emergency lockouts?+
Yes. Lockouts are captured with location and door type and escalated to you immediately. The caller hears that help is being arranged, which is what stops them ringing the next locksmith.
Can it quote my call-out fee?+
Yes, if you want it to. Many locksmiths have it confirm the call-out fee on the phone so that every job you drive to has already accepted your price. You control exactly what is quoted.
Do I need a new phone number?+
No. You keep the number that is on your van and your listings. Calls forward to ScaleLabs when you cannot answer, or always, your choice.
Will it know what to ask about locksmith jobs?+
Yes. A lockout gets different questions from a post-burglary lock change or a snapped uPVC mechanism. You approve all the call rules before launch.
What if a customer rings back about a recent job?+
It takes a clear message linked to the earlier job and keeps it separate from new emergencies, so your queue stays honest.
Does it answer after hours?+
Yes, 24/7. Night lockouts are the most valuable calls a locksmith gets, and the most commonly missed. That stops the day it goes live.
Stop losing locksmith jobs to missed calls
Sign up free, hear the AI answer a call with your own business details, and go live with managed setup and a 30-day service guarantee.